Privacy Policy

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We’ll always keep your data safe and secure. We've tried to keep this policy straightforward but if you have any questions, please email us.

 

  1. Application of This Policy

This privacy policy relates to

It does not relate to information about companies held and processed by us.

 

  1. Definitions

In this privacy policy references to

 

  1. Collection and Use of Your Personal Information

A. Any information about you as an individual which we collect from our Services will be used in accordance with General Data Protection Regulation and other applicable laws.

In order to communicate with you and to provide our products and services and related support, it may be necessary for Rackpoint Ltd to transfer your personal data outside of the European Union. In such case, the data controller for this data for EU residents is Rackpoint Ltd Ltd trading as Rackpoint Ltd, having its registered offices at 1 Main Rd, Stanton-in-the-Peak, Matlock, DE4 2LX. All questions or requests regarding the processing of data may be addressed to: [email protected]

B. Personal Information You Provide

We collect information from you when you place an order for a Rackpoint Ltd service or product, respond to a survey, fill out a form for pre/post sales assistance, open a support ticket, or your use of social media. Rackpoint Ltd is a webhosting service provider, we provide platforms for you to use digital services such as email, web hosting and secure ecommerce. To fulfil requests for domain names, digital certificates or other products or services, you may be asked to enter your name, email address, physical address, phone number, credit card information and/or organisational details or other personal information.

Domain name specific data

As part of its duties as an domain name registrar, Hosting UK is required to provide certain information about customers who register domain names with Hosting UK to the relevant naming authority. This information will include personal data such as the customer’s name, address and telephone number.

The relevant naming authority will make such information available to the public through publicly accessible directories of owners of domain names.

It is a condition of the purchase of a domain name from Hosting UK that the customer agrees to the transfer of his/her personal data to the relevant naming authority and agrees to the naming authority making that personal data available on a public database. Hosting UK can provide its customers with details of the relevant naming authority on request.

C. Your IP Address, a string of numbers unique to your computer, is recorded by our web server when you request any page or component of our Services. This information is used to monitor your usage of our Services.

D. In the event of any business restructuring or reorganisation we may transfer your personal information to a third party as part of a sale of some or all of our business and assets, in which case we will take steps to ensure that your privacy rights continue to be protected.

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information, please email us.

 

  1. Your IP Address and Cookies

A. We will not use your IP address to identify you and your personal information in any way.

B. Cookies are used by the Website to allow us to recognise your preferred settings e.g. to store your ID and password for future sessions. This saves you from re-entering information on return visits to the Website.

For further explanation of cookies, see the All About Cookies website.

You can set your browser not to accept cookies, information regarding this may be found in your browser’s ‘help’ facility and the above website will give guidance on this. However, in a few cases some of our website features may not function as a result.

If you have any questions regarding the use of cookies please contact us.

 

  1. Other Websites

This privacy policy only covers the Website. Any other websites which may be linked to by the Website may be subject to their own privacy policy, which may differ from ours and we are not responsible for the content provided on any third party web sites.

 

  1. How We May Use Your Personal Information

We may use the Personal Information we obtain about you to:

 

  1. When We Might Share Your Personal Information

Except as provided in this privacy notice, Rackpoint Ltd does not share any personal information gathered via our Services with third parties. We may however share Personal Data under the following circumstances:

 

  1. How We Store Your Personal Information

Rackpoint Ltd is based in the United Kingdom. Personal Information that we collect may be transferred to, and stored at, any of our affiliates, partners or service providers which may be inside or outside the European Economic Area (“EEA”) and Switzerland, including the United States. By submitting your personal data, you agree to such transfers. Your Personal Information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. When we transfer or disclose your Personal Information to other countries, we will protect that information as described in this Privacy Policy.

We employ administrative and electronic measures designed to appropriately protect your Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession. Please be aware that no security measures are perfect or impenetrable. We cannot guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our administrative, physical, and electronic safeguards, subject to requirements under applicable law to ensure or warrant information security.

We retain your Personal Information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, or enforcing our Terms.

Please note that certain personal information may need to be retained by Rackpoint Ltdfor a period of time following the cancellation of your account where this is necessary for our legitimate business purposes or required or authorized by applicable law. Our specific retention periods for personal information are documented in our internal retention policies and any applicable retention schedules that we maintain as required by applicable law.

After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner, according to our data retention and deletion policies.

 

  1. Your Rights

If you decide at any time that you no longer wish to receive such marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. You may also opt out from receiving commercial email from us by sending your request to us by email at [email protected]. Please be aware that, even after you opt out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.

In certain jurisdictions you have the right to request access and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, to restrict or object to the processing of your Personal Information, to have the information blocked, anonymized or deleted, as appropriate, or to exercise your right to data portability to transfer your Personal Information to another company. Those rights may be limited in some circumstances by local law requirements. In addition to the above-mentioned rights, you also have the right to lodge a complaint with a competent supervisory authority subject to applicable law.

Where required by law, we obtain your consent for the processing of certain Personal Information collected by cookies or similar technologies, or used to send you direct marketing communications, or when we carry out other processing activities for which consent may be required. If we rely on consent for the processing of your Personal Information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

To update your preferences, ask us to remove your information from our mailing lists, delete your account or submit a request to exercise your rights under applicable law, please contact us as specified in the “Contacting Us” section below.

 

  1. Changes To This Privacy Policy

This Privacy Policy may be updated from time to time for any reason; each version will apply to information collected while it was in place. We will notify you of any modifications to our Privacy Policy by posting the new Privacy Policy on our Site and indicating the date of the latest revision. You are advised to consult this Privacy Policy regularly for any changes.

In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of this Privacy Policy.

 

  1. Contacting Us

Rackpoint Ltd is based in the United Kingdom.

Please contact us either via email ([email protected]) or by post at:

1 Main Rd, Stanton-in-the-Peak, Matlock, DE4 2LX